John Pass Logo

John Pass Logo  

This website is operated by John Pass Jewellers Ltd trading as John Pass Jeweller and Watchmaker. As a user of this website you acknowledge that any use of this website by you including any transactions you make are subject to our terms and conditions below.

By using this website you confirm that you are at least 18 years old or if you are not at least 18 years old, that you have the authority/consent of your parent or guardian to do so.

Please make sure you:

  • Read through these terms and conditions carefully before using this website as use of the website will be taken by us as the fact that you agree with them.
  • Print a copy for future reference.
  • Also read our Privacy Statement section regarding your personal information.
General
  1. We reserve the right to change our terms and conditions at any time. Any such changes will take effect from the date they are put on the website and it is your responsibility to read the terms and conditions every time that you use this website. Your use of the website will show us that you accept the latest terms and conditions.
  2. If you are shopping on behalf of a commercial organisation, we take your use of our website as notice that you have the authority to make purchases on behalf of your organisation.
Order Process
  1. Please see the details within our online shop on how to order from us. All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.
  2. When you place an order you will be able to print and save a copy of the order and if you choose to register your details, will be able to access an order history. We do not hold this data unless you register with us which we take as your permission to hold the order details, excluding payment details.
  3. If you wish to obtain specific details of your previous orders please email sales@johnpass.co.uk
  4. This website is for delivery of products to customers in the United Kingdom (including the outer British Isles) and Northern Ireland addresses and to many International Destinations. We reserve the right to decline and refund on any order where there is not a secure postal service available to send the goods to you. If you want to know if advance whether we can deliver to your country, please contact sales@johnpass.co.uk.
  5. We always try to deliver goods within the estimated time scales although delays are sometimes inevitable due to unforeseen factors. John Pass shall be under no liability for any delay or failure to deliver the products within estimated timescales (this does not affect your statutory rights)
  6. When the products have been delivered to you and payment in full received, you are responsible for any loss or damage to them
Payment
  1. We take payment from your card when you confirm your order and have checked your card details and stock availability. At present payment is taken via Sage Pay, Pay Pal or V12 finance - if you are unable to pay in this way, contact us on (01270) 214157 to arrange alternative payment.
  2. If you are shopping from a non UK country, our Sage Pay method will decline your sale. This is due the fact we require your card to be verified for security reasons and this system will not work on cards issued by non UK banks. If you are shopping from outside of the UK, please choose Pay Pal as the payment method. You can still use your card to pay within the Pay Pal payment system.
  3. If we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the goods.
  4. We make every effort to ensure that all prices on our website are accurate but errors sometimes occur. If we find an error in the price of goods you have ordered we will inform you of this fact as soon as possible. You then have the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund..
  5. Legal ownership of any products you order on this website shall pass to you on delivery of the products and when that we have processed and received payment in full for the products.
  6. All prices include VAT (where applicable) at the applicable current rates but exclude delivery charges, unless expressly stated. These are added in at the final stage of placing the order.
Klarna:
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

Returns, Cancellations and Substitution
  1. Our refund policy: If you are not completely satisfied with your purchase from John Pass you can return the unworn goods within 14 days of notifying us of your intention to do so for either an exchange or refund. We will refund your postage costs to us for items that are faulty. Non faulty goods are returned to us at your expense. We refund standard post charge but not Special Delivery charge if your item has arrived within the specified delivery time for that service.
  2. All returned items need to be in original and unused condition with the gift box, diamond certificate (where appropriate) and a copy of the original purchase receipt or other proof of purchase such as a copy of a card statement.
  3. For your own benefit, when returning an item/s direct to John Pass, we suggest using Royal Mail Special Delivery. This will ensure there is proof of delivery and insurance on the goods whilst in transit.
  4. Where items are stated as being to Special Order, they have been made specially to fulfil your order and therefore cannot be resold. In this case, we are unable to accept these for return unless faulty. This complies with the Consumer Protection (Distance Selling) Regulations 2000 and amended in 2014.
  5. All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.
Use of information and images on our site
  1. You agree that all copyright, trade marks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at ours or companies who allow us to sell their products on our website (as appropriate). You are permitted to use this material only as expressly authorised by us or companies who allow us to sell their products on our website (as appropriate). The content of this website (including text, video, audio, audio-visual materials and graphics) may not be copied, reproduced, distributed, downloaded, displayed, posted or transmitted in any form or by any means without our prior written consent, except as stated below.
  2. You understand that all content of this website is for your own personal and non-commercial use and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Website Security
  1. John Pass will use reasonable measures to check the information on this site is accurate but gives no guarantee of any kind (whether written or implied or provided by law or otherwise) regarding the contents or availability of the site or that it will be timely or error-free or that faults will be corrected. We cannot guarantee the server from which our site is made available is free of viruses
  2. We recommend you take all reasonable steps to ensure the security of your computer and personal data when making a transaction online
  3. We cannot be held liable for any faults caused through weaknesses in computer software or hardware whilst in your own personal use
  4. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you
Cookies
A cookie is a file containing text sent between a computer used to browse a website and a server used to host a website. Cookies are used to distinguish users from one another and the website pages they visit, whilst also passing information between pages during browsing sessions.
This website uses the Google Analytics service, which in turn relies on cookies to provide meaningful reports about its visitors. Google Analytics cookies do not collect personal data about website visitors, rather, the information collected is used to quantify browsing trends between website users, that in turn helps website owners provide the best online experience possible for their customers.
The following are Google Analytics cookies placed on your computer by the Google Analytics service:
  • __utma
  • __utmb
  • __utmc
  • __utmz
  • __utmv
  • __utmx
For more information about these cookies, please visit the following link.
Other things you may want to know
  1. The contract between us is covered by the laws of England and any dispute between us will be resolved exclusively in the courts of England. All correspondence must be sent and received using the English language to prevent any errors in translation.
  2. Sage Pay processes all debit, credit and charge card payments for customers and takes a handling fee from the transaction value. The rest is paid to John Pass for the goods and services supplied. The total amount payable by all customers regardless of the means of payment will be the same, as John Pass pays the cost of the handling fee on your behalf. It means you pay exactly the same price no matter which payment method you choose online
Version 8
June 2020
What is this Privacy Policy for?
This privacy policy is for this website www.johnpass.co.uk and governs the privacy of its users who choose to use it.
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
The Website
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
Use of Cookies
This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.
Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information[ http://www.google.com/privacy.html].
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
Email Newsletter
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website's email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
Rolex Section
Purpose
This policy sets out the basis on which Rolex SA (“we”, “our” or “us”) use cookies on our website www.rolex.com.
Cookies & web beacons
A cookie is a small file of letters and numbers that is stored on the hard drive of your device. Cookies are used to distinguish you from other users of our website. This helps us to understand how you are using our website.
Amending cookies & web beacons
For our website, you can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you block or delete all cookies from our website, the website should still work. By continuing to browse our website, you are agreeing to the use of cookies.
First-party cookies
These cookies are set by rolex.com, in order to ease your navigation and remember your settings.
You will find below the list of the first party cookies used on rolex.com
  • Cookie name / GeolocationInitialized
    Cookie purpose /This cookie is used to determine the user's country of visit.
    Cookie expiration / 1 hour
    First-Party Cookie / This cookie is stored on your domain as a first-party cookie.
  • Cookie name / CSRF-TOKEN
    Cookie purpose / This cookie is used to prevent Cross-Site-Request-Forgery attacks.
    Cookie expiration / Session cookie
    First-Party Cookie / This cookie is stored on your domain as a first-party cookie.

  • Cookie name / rlx-language
    Cookie purpose / This cookie is used to determine the language used to navigate the website.
    Cookie expiration / 1 year
    First-Party Cookie / This cookie is stored on your domain as a first-party cookie.
Performance cookies
Rolex uses performance & tracking solutions to further improve our website in order to always provide you with the best possible online experience tailored to your needs.
Analytics tools
Adobe Analytics:
This solution helps Rolex understanding how people are using rolex.com ; for example they help collecting information on which web page visitors go, how long they stay or if they come back. Data collected remains anonymous.
COOKIE USAGE :
  • Cookie name / AMCV_###@AdobeOrg
    Cookie purpose / This cookie is used to determine the number of days since a user last visited the website.
    Cookie expiration / 2 years
    First-Party Cookie / This cookie is stored on your domain as a first-party cookie.
  • Cookie name / AMCVS_###@AdobeOrg
    Cookie purpose / This cookie is used to set and store a unique visitor ID which is used across Experience Cloud Solutions. This ID helps to recognize the user.
    Cookie expiration / Session cookie
    First-Party Cookie / This cookie is stored on your domain as a first-party cookie.
  • Cookie name / demdex
    Cookie purpose / Audience Manager sets this cookie to assign a unique ID to a site visitor. The demdex cookie helps Audience Manger perform basic functions such as visitor identification, ID synchronization, segmentation, modeling, reporting, etc.
    Cookie expiration / 180 days
    Third-Party Cookie / This cookie is set in the third-party, demdex.net domain in the browser.
  • Cookie name / dextp
    Cookie purpose / Audience Manager sets this cookie to record the last time it made a data synchronization call.
    Cookie expiration / 180 days
    Third-Party Cookie / This cookie is set in the third-party, demdex.net domain in the browser.
  • Cookie name / dst
    Cookie purpose / Audience Manager sets this cookie when there's an error sending data to a destination.
    Cookie expiration / 180 days
    Third-Party Cookie / This cookie is set in the third-party, demdex.net domain in the browser.
  • Cookie name / everest_g_v2
    Cookie purpose / This cookie is created after a user initially clicks a client's ad, and is used to track user clicks and interactions on the website with a user ID.
    Cookie expiration / 2 years
    Third-Party Cookie / A third-party browser session cookie; one cookie is used for all accounts.
  • Cookie name / everest_session_v2
    Cookie purpose / This cookie is used to display personalized and relevant ads to the users and measure the efficiency of the ad campaign.
    Cookie expiration / Session cookie
    Third-Party Cookie / A third-party browser session cookie; one cookie is used for all accounts.
  • Cookie name / s_cc
    Cookie purpose / This cookie is set and read by the JavaScript code to determine if cookies are enabled.
    Cookie expiration / Session cookie
  • First-Party Cookie / This cookie is stored on your domain as a first-party cookie.

  • Cookie name / s_dayssincelastvisit
    Cookie purpose / This cookie is used to identify the number of days since a user last visited the website.
    Cookie expiration / 1 year
    First-Party Cookie / This cookie is stored on your domain as a first-party cookie.
  • Cookie name / s_dayssincelastvisit_s
    Cookie purpose / This cookie is used to identify the number of days since a user last visited the website.
    Cookie expiration / Session cookie
    First-Party Cookie / This cookie is stored on your domain as a first-party cookie.
  • Cookie name / s_ecid
    Cookie purpose / This cookie is used to set and store a unique visitor ID which is used by Experience Cloud Solutions. The purpose of this cookie is to allow persistent ID tracking in the 1st-party state and is used as a reference ID if the AMCV cookie has expired.
    Cookie expiration / 2 years
    First-Party Cookie / This cookie is stored on your domain as a first-party cookie.
  • Cookie name / s_fid
    Cookie purpose / This cookie is used to identify a unique visitor as a "fallback" cookie if the standard s_vi cookie is unavailable due to third-party cookie restrictions.
    Cookie expiration / 2 years
    First-Party Cookie / This cookie is stored on your domain as a first-party cookie.

  • Cookie name / s_getNewRepeat
    Cookie purpose / This cookie is used to store the date of the visit and to identify whether a visitor is a new visitor or a repeat visitor.
    Cookie expiration / 30 days
    First-Party Cookie / This cookie is stored on your domain as a first-party cookie.

  • Cookie name / s_sq
    Cookie purpose / This cookie is set and read by the JavaScript code when the ClickMap functionality or the Activity Map functionality are enabled. It contains information about the previous link that was clicked on by the user.
    Cookie expiration / Session cookie
    First-Party Cookie /This cookie is stored at the domain of the page as a first-party cookie.
  • Cookie name / s_vi
    Cookie purpose / This cookie is used to identify a unique visitor.
    Cookie expiration / 2 years
    Third-Party Cookie / This cookie is stored on your domain as a third-party cookie.

Akamai:Akamai is a global content delivery network (CDN) providing web and Internet security services.

COOKIE USAGE:
  • Cookie name / AKA_A2
    Cookie purpose / This cookie is used to speed up content delivery on websites using the adaptive acceleration feature, which enables DNS Prefetch and HTTP2 Push.
    Cookie expiration / 1 hour
    First-Party Cookie /This cookie is stored on your domain as a first-party cookie.
  • Cookie name /RT
    Cookie purpose
    /This cookie contains information on the users session to support Akamais cache functionality.
    Cookie expiration
    /7 days
    First-Party Cookie
    /This cookie is stored on your domain as a first-party cookie.
ContentSquare:
ContentSquare is a solution which aggregates usage and frequency data so as to improve user experience. Statistics created are anonymous.
COOKIE USAGE:
  • Cookie name / _cs_c
    Cookie purpose / This cookie is used by ContentSquare to save the user consent to be tracked.
    Cookie expiration / 13 months
    First-Party Cookie /This cookie is stored on your domain as a first-party cookie.

  • Cookie name / _cs_ex
    Cookie purpose / This cookie is used by ContentSquare to exclude some visitors from the collection.
    Cookie expiration / 30 days
    First-Party Cookie /This cookie is stored on your domain as a first-party cookie.

  • Cookie name / _cs_id
    Cookie purpose / This cookie contains ContentSquare’s user identifier.
    Cookie expiration / 13 months
    First-Party Cookie /This cookie is stored on your domain as a first-party cookie.

  • Cookie name / _cs_optout
    Cookie purpose / This cookie is used by ContentSquare to exclude some visitors from the collection.
    Cookie expiration / 3 years
    First-Party Cookie /This cookie is stored on your domain as a first-party cookie.

  • Cookie name / _cs_s
    Cookie purpose / This cookie contains the number of page views within the running session for ContentSquare Solution.
    Cookie expiration / 30 minutes
    First-Party Cookie /This cookie is stored on your domain as a first-party cookie.

  • Cookie name / _cs_vars
    Cookie purpose / This cookie is used by ContentSquare to record custom variables.
    Cookie expiration / Session cookie
    First-Party Cookie /This cookie is stored on your domain as a first-party cookie.
New Relic:
This platform helps Rolex monitoring page load performances across all users.
COOKIE USAGE:
  • Cookie name / JSESSIONID
    Cookie purpose / This cookie is used to store the user’s session.
    Cookie expiration / Session cookie
    First-Party Cookie /This cookie is stored on your domain as a first-party cookie.
Quantcast:
This Consent Management Platform (CMP) solution helps Rolex provide users with options to exercise their consent preferences and legitimate interests at granular levels.
COOKIE USAGE:
  • Cookie name / d
    Cookie purpose / A value of a third-party cookie set in the quantserve.com domain which is a domain managed by Quantcast.
    Cookie expiration / 3 months
    Third-Party Cookie /The third-party cookie appears in the browser as a cookie named "d".

  • Cookie name / euconsent-v2
    Cookie purpose / This cookie is used to store a user's "global" consent that applies to sites other than the current site. The value "global" includes all IAB framework sites, except those with a "service" level consent scope.
    Cookie expiration / 13 months
    Third-Party Cookie /The third-party cookie stored on IAB Europe central domain consensu.org.
  • Cookie name / euconsent-v2
    Cookie purpose / This cookie is used to store a user's "service" consent which restricts consent choices only to the current site, and does not honor choices made on other sites.
    Cookie expiration / 13 months
    First-Party Cookie /The first-party cookie is stored on publisher site domain.
  • Cookie name / mc
    Cookie purpose / A value of a third-party cookie set in the quantserve.com domain. The value of this cookie is a compact encoding of the mc cookie’s membership in retargeting segments and information about third-party partners of Quantcast, such as advertising exchanges.
    Cookie expiration / 1 year
    Third-Party Cookie /The third-party cookie appears in the browser as a cookie named "mc".
  • Cookie name / __qca
    Cookie purpose / This cookie is used to accurately track visitors for website traffic.
    Cookie expiration / 13 months
    Third-Party Cookie / The third-party cookie appears in the browser as a cookie named "__qca".
External Links
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to ;Diamond Jewellery Range or Welsh Gold Jewellery.)
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
Resources & Further Information
V.3.0 April 2013 Edited & customised by:
John Pass Jewellers Ltd
179 Nantwich Road,
CW2 6DT
01270 214 157