Delivery Options

24.3.20 - During the current Covid-19 crisis, we have limited opportunity to dispatch your parcel to you

We would suggest you choose the FREE postage option in your basket where possible as we cannot guarantee when your item may be sent to you

If you have an item that you need urgently for a specific date, we regret that we cannot guarantee you will get it for that date so please consider this when ordering

If you choose a method of delivery which we cannot meet, we will endeavour to refund part of all or your delivery charge

You are welcome to email sales@johnpass.co.uk with any questions before ordering

Our Normal Delivery Options are shown below

All Items over £100 can be sent for FREE to UK Mainland addresses. Please check below for more details:

Items Under £100 Retail - 2nd Class Post £1.20 - 3-5 Working Days - Requires Signature on Delivery

Items £100 to £500 Retail - 2nd Class Post FREE - 3-5 Working Days - Require Signature on Delivery

Items £500.01 plus - 1st Class Post - Next Working Day * - Special Delivery Trackable Post

Note

Items ordered by 10am will be posted the same day Monday to Thursday

Items ordered after 10am will be posted the next day Monday to Thursday

Items ordered on Friday, Saturday and Sunday will not be dispatched until Monday so please add onto time quoted above

FREE Delivery is not available for non UK Mainland Addresses, BFPO Addresses and Europe and Rest of the World Delivery

* Next Working Day is Monday to Friday. Whilst some Special Delivery Parcels may arrive on a Saturday, this is not guaranteed so allow for Monday Delivery

Please Note: As we use Royal Mail for our deliveries, we cannot request them to leave the item in a particular location if you are not available at the time of the delivery. They will usually leave a card with instructions of where they have left the parcel or to arrange a re delivery.

Express Delivery

Should you require Quick Delivery to UK Mainland addresses, we offer the following:

1st Class Special Delivery Post - £5.95

Note:

Items ordered by 10am will be posted the same day Monday to Thursday

Items ordered after 10am will be posted the next day Monday to Thursday

Items ordered on Friday, Saturday and Sunday will not be posted until Monday

Special Delivery is only guaranteed Next Day by 1pm and Monday to Friday only

European Delivery

International Signed for Post - £8.20

This service is trackable and requires a signature on delivery.

Time taken varies according to country. Visit the site below for more information:

https://www.royalmail.com/sites/default/files/RoyalMail_International_TrackedCoverage_Jan2014.pdf

Rest of the World Delivery

International Signed for Post - £12.00

This service is trackable and requires a signature on delivery

Time taken varies according to country. Visit the site below for more information:

https://www.royalmail.com/sites/default/files/RoyalMail_International_TrackedCoverage_Jan2014.pdf

If you need information about Customs Requirements in your country and whether the service is available, please visit:

https://www.royalmail.com/personal/help-and-support/I-need-advice-about-customs-requirements

Information

If the above services do not meet your needs, we are happy to give you a quote to delivery by another method

We reserve the right to refuse delivery to certain countries. If we accept and order and then cannot deliver, we will refund all your money and let you know that we cannot accept the order.

All items are packed securely in suitable protective packaging.

If Gift Wrapping has been specified when the product was added to your shopping bag, the item will be wrapped and supplied with a tag and a bow.

Brand Packaging will be provided where available although we may have to use our own John Pass packaging if the brand packaging is temporarily unavailable

Discontinued Brands such as Links of London will be send in the best possible packaging option but may not be the correct box for the item as we are unable to get the packaging anymore