Delivery Information
This information is correct as of 19th November 2020
Click and Collect
. Click and Collect Orders are available to collect in either store from Monday to Saturday from 9.15 am to 4 pm
. Select Click and Collect at Checkout, telephone us on arrival at your chosen store and your order will be passed to you in a safe and secure way
. Alternatively telephone 01270 214157 or 01270 250661 for Crewe or 01782 631076 for Newcastle Under Lyme store and we can take your order by telephone using BACS or Card Payment
Reserve and Collect Instore
.We cannot offer this option until we re open so please use Click and Collect as we will require advance payment for your item
Personal Home Delivery
. Select Click and Collect from the store nearest to your home address
. Leave a daytime telephone number in the comments box on the checkout page checkout and we will contact you to advise on delivery options
. Home Delivery is for local delivery. Call Crewe on 01270 214157 or 01270 250661 or Newcastle Under Lyme on 01782 631076 for delivery options
. We can only deliver items to the address your card is registered to
Postal Deliveries
. See below for your postage options
Post and Packing Prices
UK Delivery
Order value below £250 - FREE 2nd Class Signed for Post
Order value over £250- FREE 1st Class Special Delivery Post
European Delivery
International Signed for Post - £8.20
This service is trackable and requires a signature on delivery.
Time taken varies according to country. Visit the site below for more information:
https://www.royalmail.com/sites/default/files/RoyalMail_International_TrackedCoverage_Jan2014.pdf
Rest of the World Delivery
International Signed for Post - £12.00
This service is trackable and requires a signature on delivery
Time taken varies according to country. Visit the site below for more information:
https://www.royalmail.com/sites/default/files/RoyalMail_International_TrackedCoverage_Jan2014.pdf
If you need information about Customs Requirements in your country and whether the service is available, please visit:
https://www.royalmail.com/personal/help-and-support/I-need-advice-about-customs-requirements
Useful Delivery Information
Special Delivery Items should arrive next day by 1pm Monday to Friday but not at weekends
Signed For Items may take 3 - 5 Business Days which includes Monday to Friday
Items ordered by 10am will be posted the same day Monday to Thursday
Items ordered after 10am will be posted the next day Monday to Thursday
Items ordered on Friday, Saturday and Sunday will not be dispatched until Monday so please add onto time quoted above
FREE Delivery is not available for non UK Mainland Addresses, BFPO Addresses and Europe and Rest of the World Delivery
Please Note: As we use Royal Mail for our deliveries, we cannot request them to leave the item in a particular location if you are not available at the time of the delivery. They will usually leave a card with instructions of where they have left the parcel or to arrange a re delivery.
If the above services do not meet your needs, we are happy to give you a quote to delivery by another method
We reserve the right to refuse delivery to certain countries
If we accept and order and then cannot deliver, we will refund all your money and let you know that we cannot accept the order.
Useful Packaging Information
All items are packed securely in suitable protective packaging.
If Gift Wrapping has been specified when the product was added to your shopping bag, the item will be wrapped and supplied with a tag and a bow.
Brand Packaging will be provided where available although we may have to use our own John Pass packaging if the brand packaging is temporarily unavailable. This does not include a branded bag
Discontinued Brands such as Links of London will be send in the best possible packaging option but may not be the correct box for the item as we are unable to get the packaging anymore
Returns Information
You can return both faulty and non faulty items to us. Please read the instructions below:
Please inform us within 14 days of receipt that you wish to return an item received by Post
either by e mail Returns E Mail
or telephone 01270 214157.
Please say if the item is a Website or E bay purchase as this will affect how we process your refund
You can return the item:
- In Person: To either Crewe or Newcastle Under Lyme store (No advance notification needed. Please check for opening hours before travelling)
- By Post : John Pass, 179 Nantwich Road, Crewe, Cheshire. CW2 6DT
Please return within 14 days of letting us know you are returning the item
Please use a method of post such as Signed For post as your proof of receipt by us
We will refund non faulty items within 14 days using the original payment method - this includes items bought online but returned to the store as we process the refunds separately from our in store stock
Faulty items will be on a case by case basis so please make the fault clear. We will either repair, replace or refund depending on the specific situation and in line with the relevant English law
Faulty items that are be refunded will be for the price of the item, less any wear and tear not related to the fault depending on age, standard postage to you and standard return postage to us. We will not refund Special Delivery postage unless the item did not arrive within the time for this method of delivery
Non faulty items will be refunded in full providing they are in new condition and in their original box with any relevant paperwork enclosed. We accept that some packaging may be damaged whilst taking the product out, such as sealed bags. We will refund standard postage to you but not standard return postage back to us - you will be responsible for paying or delivering the item back to us. We will not refund Special Delivery post if the item arrived to you within the time scale specified
Unfortunately we cannot refund on personalised items such as engraved items or items specially made for you such as a ring in a non standard size or a bespoke piece of jewellery
This complies with the Consumer Contracts regulations as of June 2020
