John Pass Logo

John Pass Logo


The John Pass difference


Our dedicated team at John Pass Jewellers specialises in selling and maintaining Rolex timepieces. Every member of our team shares the same passion and enthusiasm for Rolex watches as the hands that craft them in Switzerland. We invite you to meet our Newcastle-Under-Lyme Rolex team at John Pass Jewellers, nestled deep in the heart of the bustling Staffordshire town. Our experience paired with outstanding knowledge within our field of expertise guarantees a lifelong memorable customer experience.

Hannah Aurus

Store Manager

Not only is Hannah a Rolex expert, she also manages our Newcastle-under-Lyme store. Having had a hand in opening the store in 2013, her passion lies behind creating an exceptional customer experience delivered by the team at John Pass Jewellers.

“Our showroom is the perfect environment to explore the Rolex collection. Our team's expertise and passion for the brand will shine through with excellent customer service.“


Natalie Carnes

Assistant Manager

Natalie has played an integral role in nurturing the Rolex collection at John Pass Jewellers since 2013. Being part of a working partnership with Rolex has enabled her to underpin those same values in the service she delivers throughout other areas of the business too.

“I love taking the time to find a client’s dream watch - I take real pride in showcasing the timepieces and sharing my knowledge about the collections”.


Ken Chan

Rolex-trained Watchmaker

Ken Chan joined us in our Rolex Authorised Service Centre in 2021. He manages his own workshop onsite at our Newcastle branch and uses his skills and attention to detail with every watch he services. We are so pleased to have Ken as part of our team here at John Pass Jewellers. Having someone with his level of training and expertise in Newcastle-under-Lyme is an incredible asset and should inspire fantastic confidence in all our customers.

“The heritage of an independent family run business like John Pass goes hand-in-hand with the history and prestige of Rolex”.


I’m really proud to lead such a young, high-performing and dependable team at Newcastle-under-Lyme, who go above and beyond.

- Andrew Pass, Owner