We have a large network of suppliers at our disposal allowing us to offer servicing for most watch brands including OMEGA, TAG Heuer, Bremont, Longines and Tissot to name a few.

We are delighted to be an authorised Rolex service centre in our Newcastle-under-Lyme boutique. The watchmakers in our cutting-edge workshop are trained according to strict excellence criteria and assessed regularly by Rolex. From adjusting the length of bracelet to movement corrections, every type of servicing operation for a Rolex watch can be entrusted to John Pass.

As well as servicing we also offer a large number of repairs on watches. These include:

Battery Replacement
Pressure Testing
Bracelet Adjustment
Replacement Glass
Replacement Straps & Bracelets
Cleaning
Full refurbishment

We are always interested in taking in watches, whether that be buying them outright or part exchanging. If we don’t need the watch for our stock, we will try to get you the best price from expert dealers in the watch trade or advise you on the best avenue to take.

If you would like us to get a price for you please follow this link and complete the form and we will contact you with your provisional offer within 5 working days:

We are proud to have two experienced in-house jewellers based in our workshop in Crewe, alongside a host of external specialists. Allowing us to offer services such as:

Chain Repair
Ring Resizing
Cleaning & Polishing
Rhodium Plating
Bracelet Rethreading
Stone Replacement
Replacement claws & Retipping
Pearl Rethreading
Engraving
Ring Cutting/Removal
Bespoke
Health Checks

Our Valuer is a member of the Institute of Registered Valuers so is regularly assessed on the quality and accuracy of valuations. They can expertly assess and value your items and provide detailed written valuations with images for many purposes such as insurance, probate or divorce. You need to leave the items with us for approximately a week, alongside any receipts or other valuations that you may have.

We charge £80.00 for the first item on the Valuation plus £50.00 for each extra item.

The above prices were correct as of 12th June 2023. We reserve the right to change them. Please ask for an exact price when you leave your valuation.

Using the latest CAD design technology, we can make the jewellery of your dreams become a reality. Our dedication is to design, create and craft the World’s finest jewellery, we strive to bring your imagination to life. We can re-use and re-imagine your old or broken jewellery, turning something unwanted into a unique design, especially for you.

Our team will be more than happy to sit down and help you design a unique piece of jewellery, advising you on possibilities from the years of experience we have dealing with the finest jewellery.

If you have broken jewellery, good quality gem set pieces or coins to sell, we will be able to help. We buy gold, silver and platinum and check our prices daily to make sure you get an accurate price.

If we aren't looking to buy, we will always give you advice about other ways you may be able to sell it.


We offer 1st and 2nd piercings on the lobe only. This service is only available for ages 8 and over, if under the age of 16 years old a parent or guardian is required at the appointment.

Our service is £40.00 which includes a choice of earrings (from a set range) and your after care solution.

30 minute appointments are available exclusively in our Crewe store. Bookings can be made following the link below:

Permanent bracelets are unique pieces of jewellery designed to stay on your wrist all the time. Instead of closing with a clasp, a chain is welded around your wrist, creating a seamless, continuous design. This innovative approach ensures that your bracelet remains securely in place, offering a stylish and permanent addition to your jewellery collection.

30 minute appointments are available exclusively in our Crewe store. Bookings can be made following the link below: